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FREQUENTLY ASKED QUESTIONS

  • What forms of payment do you accept?
    We accept payment through Visa, Mastercard, American Express, PayPal and Apple Pay.
  • How can I check the status of my order?
    You can check the status of your order by logging into your account on our website or by contacting us through our customer service chat.
  • Can I change or cancel my order after it has been placed?
    If you need to change or cancel your order, please contact us as soon as possible through our customer service chat. We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations can be made once the order has been processed.
  • Do you offer sales and discounts?
    Yes, we occasionally offer sales and discounts on selected items. Please sign up for our email newsletter to stay informed of our latest promotions.
  • Are sale items final sale?
    Yes, all items purchased during a sale are final sales and cannot be returned or exchanged
  • I am having trouble accessing your website. What should I do?
    If you are having trouble accessing our website, please clear your cache and cookies and try again. Please contact us through our customer service chat for assistance if the problem persists.
  • I am having trouble placing an order. What should I do?
    If you are having trouble placing an order, please contact us through our customer service chat for assistance.
  • How do I get a refund for a purchase I made on your website?
    To initiate a refund, please contact us through our customer service chat. We will provide instructions on how to return the item and process the refund.
  • How long does it take to receive a refund?
    Once we have received your returned item and confirmed that it meets the requirements of our return policy, we will process your refund. Please allow 5-7 business days for the refund to appear in your account.
  • What do I do if I receive a damaged or defective item?
    If you receive a damaged or defective item, please contact us immediately through our customer service chat. We will provide instructions on how to return the item and either replace it or issue a full refund.
  • What is your return policy?
    If you are not completely satisfied with your purchase, you may return it to us within 14 days for a full refund. All returned items must be in their original condition, with all tags and packaging intact. To initiate a return, please contact us through our customer service chat for further information.
  • What are your customer service hours?
    Our customer service chat is available Monday to Friday, 9:00am to 5:00pm GMT.
  • How do I reach your customer service team through the chat?
    You can reach our customer service team through the chat feature on our website during our customer service hours. Simply click the "Chat with Us" button and a representative will be available to assist you.
  • Do you ship internationally?
    Yes, we offer international shipping to select countries. Please check the list of available countries at checkout.
  • What are the shipping fees for international orders?
    Shipping fees for international orders vary depending on the destination country and the size and weight of the order. Shipping fees will be calculated and displayed at checkout.
  • How long does it take for an international order to be delivered?
    Delivery time for international orders can vary depending on the destination country, but most orders will be delivered within 7-14 business days.
  • Who is responsible for customs and import duties?
    The recipient of an international shipment may be subject to customs duties and taxes, which are levied once a shipment reaches the recipient's country. The recipient is responsible for all additional charges for customs clearance; we have no control over these charges and cannot predict what they may be.
  • How much does it cost for shipping within the UK?
    We offer Flat Rate standard Fee shipping on all orders within the UK.
  • Can I choose a faster shipping option?
    Yes, we offer express shipping for an additional fee. Shipping options and fees will be displayed at checkout.
  • How will I know when my order has shipped?
    You will receive a shipping confirmation email once your order has been dispatched, along with tracking information.
  • What do I do if my order has not arrived or is delayed?
    If your order has not arrived within the estimated delivery time or is delayed, please contact us through our customer service chat for assistance. We will do our best to resolve the issue as quickly as possible.
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